Home Security Q&A
Wolf Security answers the most frequently asked questions regarding your home security system from basic security to security system installation to payment processes. We’re here to help.
Basics and Installations Questions
- What should I do in the event of a false alarm?
- Whenever your alarm is activated, one of our trained monitoring representatives will call you right away to make sure that everything is OK at your home. Simply inform them of the false alarm.
- Whom should I contact about home security system operation questions?
Dial 800-709-WOLF (9653), and we'll answer whatever questions you may have. If necessary, we can schedule someone to come out for a personal training session.
- Will my home security system continue to work if my home loses power?
- Yes, Your Wolf Security system is equipped with a battery backup which is monitered by 24 hour live technicians, so your system will continue to protect for several hours after a power failure. It is a good idea to check the batteries in your system regularly. Dial 800-709-WOLF (9653) and we'll tell you how to check your batteries.
- If my home security system isn't working correctly, whom should I call?
- Call 800-709-WOLF (9653). Our representatives are on call all day, every day. Our goal is one-call resolution, correcting your problem immediately whenever, as soon as possible. If the help of one of our service technicians is necessary, our representatives can promptly schedule a service call that coincides with your schedule.
Payment Option Questions
- Can I set up automatic payments for my Wolf Security bill?
- Yes. Just call 800-709-WOLF (9653) and one of our friendly customer service representatives will sign up for our Automatic Bill Payment Service.
Current Customer Questions
- I understand that my home security system should be tested regularly. How do I do it?
- Just call 800-709-WOLF (9653), and we will walk you through the process. It is your best interest to test your home security system at least once a month to make sure that it is in good working order.